Privacy Policy — 799 Game Pakistan

799 Game is an online gaming platform designed and operated for Pakistani players. The platform is accessible at 799game.app and offers online casino games, virtual sports, crash games, slots, roulette, Ludo tournaments and related services, all denominated in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, 799 Game is the data controller responsible for the personal information collected through the platform. This means we determine why and how your personal data is processed. For all data-related enquiries, complaints or requests, please contact us at support@799game.app — our dedicated privacy team monitors this address and responds to all requests within 5 business days.

The personal data that 799 Game collects falls into the following categories:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data or biometric data beyond what is specifically required for identity verification (i.e., a photograph on an identity document). Where identity document photographs are collected, they are processed solely for verification and are not retained beyond the period necessary for that purpose.

799 Game collects personal data through the following means:

• Direct input: Data you provide directly when registering an account, completing identity verification, making a deposit or withdrawal, submitting a support request or participating in a promotion.
• Automated technical collection: Data collected automatically when you access and use the platform, including IP addresses, device identifiers, session timestamps, and page interaction logs collected via server logs and cookies.
• Payment processors: Transaction confirmation data received from Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard processors when you initiate a deposit or withdrawal. 799 Game receives only tokenised or confirmation data — never your full payment credentials.
• Identity verification services: Where we use third-party identity verification providers to confirm the authenticity of documents you submit, those providers may return verification results and risk scores to 799 Game.
• Referral programme: If another player refers you to 799 Game using the Refer a Friend programme, we receive confirmation that a referral link was used. We do not receive any additional personal data about you from the referring player beyond what you provide yourself during registration.

799 Game processes your personal data only where we have a lawful basis to do so. The following table sets out the purposes for which we use your data and the basis for each:

• Providing the platform and services: Processing your account registration, enabling game play, processing deposits and withdrawals, and delivering the features of the 799 Game platform. Basis: contractual necessity.
• Identity verification and age checks: Verifying that you meet the eligibility requirements set out in our Terms and Conditions, including that you are aged 18 or over. Basis: legal obligation and contractual necessity.
• Fraud prevention and security: Monitoring for suspicious account activity, detecting and preventing unauthorised access, investigating potential breaches and protecting the platform and its players from harm. Basis: legitimate interests.
• Anti-money laundering compliance: Monitoring transactions for patterns consistent with money laundering and reporting obligations as required by applicable law. Basis: legal obligation.
• Responsible gaming: Monitoring gaming behaviour to identify patterns that may indicate problem gambling and, where appropriate, reaching out to offer responsible gaming tools. Basis: legitimate interests and legal obligation.
• Customer support: Using communications data to resolve support requests, investigate complaints and improve service quality. Basis: contractual necessity.
• Marketing communications: Sending you promotional offers, bonus notifications and platform updates — but only with your consent and only for as long as you remain opted in. Basis: consent. You can withdraw consent at any time.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how the platform is being used and where improvements can be made. Basis: legitimate interests.

799 Game does not sell your personal data to any third party. We do not share it with advertisers, data brokers or unrelated commercial entities. The only parties with whom we share your personal data are:

• Payment service providers: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT processors and Visa/Mastercard networks receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and are contractually bound to protect the data we share with them.
• Identity verification providers: Where third-party KYC (Know Your Customer) services are used to verify your identity, your identity documents and personal details are shared with those providers solely for the purpose of verification. Verification results are returned to 799 Game and the provider does not retain your data beyond the period necessary for verification.
• Regulatory and law enforcement authorities: Where required by Pakistani law or by a competent court order, we may disclose your personal data to regulatory bodies, financial intelligence units or law enforcement agencies. We will notify you of any such disclosure where permitted by law.
• Technology service providers: Cloud hosting, platform infrastructure and cybersecurity providers who support the operation of 799 Game may have access to technical data as part of their service delivery. These providers are under strict data processing agreements that limit their use of your data to the provision of their services to 799 Game.

In the event that 799 Game undergoes a merger, acquisition or asset sale, personal data held by the platform may be transferred to the acquiring entity. In such an event, 799 Game will provide advance notice to registered players and the receiving entity will be required to honour the commitments set out in this Privacy Policy.

799 Game retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations:

• Account data and transaction records: Retained for a minimum of 5 years following account closure or the date of the last transaction, in accordance with anti-money laundering regulations applicable to financial services.
• Identity verification documents: Retained for the duration of the account plus a minimum of 5 years following account closure.
• Support communications: Retained for 3 years from the date of the interaction to support dispute resolution and quality assurance.
• Technical and usage logs: Retained for 12 months on rolling basis for security and fraud detection purposes.
• Marketing consent records: Retained for the duration of the consent or for 3 years following withdrawal of consent, whichever is longer, as evidence of consent management.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with industry-standard secure erasure procedures. Anonymised data (i.e., data that cannot be linked to any individual) may be retained indefinitely for analytical purposes.

799 Game implements a layered approach to data security, combining technical controls, operational procedures and staff training to protect your personal information from unauthorised access, disclosure, alteration or destruction.

Key security measures in place at 799 Game include:

• Transport encryption: All data transmitted between your device and 799 Game servers is encrypted using TLS 1.2 or higher. The 799 Game platform does not operate over unencrypted HTTP connections.
• Password hashing: User passwords are stored using industry-standard bcrypt hashing with unique salts. 799 Game staff cannot read your password — if you forget it, it must be reset rather than retrieved.
• Payment tokenisation: Financial credentials are processed and tokenised via certified payment processors. 799 Game servers do not hold your raw Easypaisa, JazzCash or card details.
• Two-factor authentication: All 799 Game player accounts support and encourage two-factor authentication (2FA) via SMS OTP. You are strongly advised to enable 2FA from your account security settings.
• Access controls: Internal access to player data is restricted on a need-to-know basis. Staff members can access only the data categories necessary for their specific role. All internal data access is logged and subject to audit.
• Penetration testing and monitoring: The 799 Game platform undergoes regular security testing and is monitored continuously for anomalous activity or potential breach indicators.

799 Game uses cookies and similar tracking technologies to operate the platform correctly, remember your session, detect fraud and understand how the platform is used. Here is what each type of cookie we use does:

Non-essential cookies (analytics and preference) can be managed through your browser settings or by contacting 799 Game support. Note that disabling all cookies may affect the functionality of the platform — session cookies are required for basic platform operation.

As a 799 Game player, you have the following rights in relation to your personal data. All requests can be submitted via email to support@799game.app or through the live chat feature within your account. There is no charge for exercising any of these rights and most requests are resolved within 14 days.

The 799 Game platform is intended strictly for adults aged 18 and over. We do not knowingly collect, store or process personal data from anyone under the age of 18. The registration process includes an age declaration and accounts are subject to verification checks.

If a parent or guardian believes that their child has registered an account with 799 Game or submitted personal data to the platform, please contact us immediately at support@799game.app. Upon receiving such a report, we will take the following steps as quickly as possible: suspend the account, investigate the report, and if confirmed, delete all associated personal data and return any deposited funds to the originating payment method.

799 Game also asks parents and guardians to take reasonable steps to prevent minors from accessing online gaming platforms, including the use of parental control software and keeping payment credentials secure and inaccessible to minors.

799 Game may update this Privacy Policy from time to time to reflect changes in our practices, the platform's functionality, or applicable legal requirements. When we make material changes — that is, changes that affect your rights or how your data is used — we will notify registered players by email or in-platform notification at least 7 days before the update takes effect.

The most current version of this Privacy Policy is always available at 799game.app/privacy-policy and shows the date of the most recent update at the top of the page. Your continued use of the 799 Game platform after any update becomes effective constitutes your acceptance of the revised Privacy Policy.

If you do not agree with any changes to this Privacy Policy, you are entitled to close your account before the changes take effect. Account closure requests submitted prior to an amendment's effective date will be processed within 24 hours of receipt, and your data will be handled in accordance with the retention schedule in Section 6.

For any questions, concerns or requests relating to this Privacy Policy or the way 799 Game handles your personal data, please contact us using the following channels:

• Email: support@799game.app — please use the subject line "Privacy Request" for all data-related enquiries to ensure your message reaches the privacy team promptly.
• Live Chat: Available 24/7 from within your account or the main 799 Game website. For data requests, live chat is best used to initiate the request — follow-up correspondence may be conducted by email.

We aim to acknowledge all privacy requests within 2 business days and to resolve them within 14 business days. Where a request is complex or involves a large volume of data, we may take up to 30 days, in which case we will inform you of the extended timeline at acknowledgement.

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in Pakistan or to seek resolution through appropriate legal channels. We take all escalated complaints seriously and will cooperate fully with any regulatory investigation.